Política de reembolso

Return & Refund Policy

Thank you for shopping with us. Please read our return policy carefully to ensure a smooth process.

1. Proof of Defect Required

To process any return or exchange due to a product malfunction or defect, customers must provide visual evidence. This includes:

Clear photos highlighting the issue.

A short video demonstrating the technical failure or damage.

Please send these materials to our support email along with your order number.

2. Incorrect Purchases

Please review your cart carefully before completing your order. We do not accept returns or offer refunds for items purchased by mistake (e.g., wrong size, color, or accidental orders). All sales are final once the transaction is processed unless the product is defective.

3. General Conditions

Claims for defective items must be made within 7 days of delivery.

Items must be returned in their original packaging with all included accessories.

Once our team verifies the visual proof, we will provide instructions for the repair, replacement, or refund.